More and more companies like JetBlue, Staples and Virgin have adopted the solution of home-based TeleWorkers – Why? Savings - both overhead and variable costs dissolve using home based work, with incidentally much happier workers.  Home based workers might sound like a risky thing.  How to ensure they come to work every day, without crying babies in the background, and deliver?  With the onset of call center technological advancement, have come an advancement in such supervisory tools as well.

Supervisors can easily measure agent performance and track results by monitoring conversations and tracking agents in real time.  With every call mp3 archived and customizable reports, a company can be sure the proper tools are in place for a well run campaign.

Generally, the hosted call centers emerging today offer a technology, a web based software platform with all dialing capabilities and CRM.  What they do not offer in the equation is the manpower (or woman-power J).  One hosted call center solution has recently emerged providing a full solution set for all contact center needs.  Freedom TeleWork Inc has bundled an advanced web based telephony set with all inbound and outbound capabilities like predictive and progressive dialing.  What makes this hosted call center solution unique is their Freedom TeleWorkers.   Using Freedom TeleWork’s software, organizations are welcome to bring their own workers for their campaigns, either on premise or home based.  Additionally, however for their customers’ convenience, they offer their our own recruited and certified Freedom TeleWorkers.  This is the first ever online community of TeleWorkers.  TeleWorkers are agents that have undergone training on computer literacy, personality, and the Freedom TeleWork system with e-learning courses and exams.  Search based on various criteria like location, languages spoken or experience.  They conveniently remove all of the work of searching, hiring and training to help get any company - up and running.

The beauty here goes beyond servicing companies with easy access to trained TeleWorkers, but it helps the workers themselves.  Freedom TeleWork recently joined forces to open offices in both Jerusalem and Manila as recruitment centers for English speakers that wish to work as TeleWorkers.  Requirements include a high speed computer and a headset.  TeleWorkers train on the Freedom TeleWork website using e learning courses and exams.  Certainly this may go beyond Jerusalem or Manila, or even beyond English speakers, but for now whether handicapped for disabled, a stay at home Mom or a college student looking to pick up work alongside their studies, Freedom TeleWork’s TeleWorker system can help anyone earn a livelihood.